Interface AgentConversationQueueItemDto

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Interface

AgentConversationQueueItemDto

Hierarchy

  • AgentConversationQueueItemDto

Properties

claim? conversationId createdAt customer? hasAttachments inboxId lastExcerpt? lastMessageAt lastSender? latestEmailId? latestMessageDirection latestReceivedEmailId? latestSentEmailId? messageCount needsOperationalAttention outcome? projectedAt requiresHumanReview reviewStatus subject? threadId unreadCount version workflowState

Properties

Optional claim

claim?: AgentConversationClaimDto

Memberof

AgentConversationQueueItemDto

conversationId

conversationId: string

Memberof

AgentConversationQueueItemDto

createdAt

createdAt: Date

Memberof

AgentConversationQueueItemDto

Optional customer

customer?: string

Memberof

AgentConversationQueueItemDto

hasAttachments

hasAttachments: boolean

Memberof

AgentConversationQueueItemDto

inboxId

inboxId: string

Memberof

AgentConversationQueueItemDto

Optional lastExcerpt

lastExcerpt?: string

Memberof

AgentConversationQueueItemDto

lastMessageAt

lastMessageAt: Date

Memberof

AgentConversationQueueItemDto

Optional lastSender

lastSender?: string

Memberof

AgentConversationQueueItemDto

Optional latestEmailId

latestEmailId?: string

Memberof

AgentConversationQueueItemDto

latestMessageDirection

latestMessageDirection: AgentConversationQueueItemDtoLatestMessageDirectionEnum

Memberof

AgentConversationQueueItemDto

Optional latestReceivedEmailId

latestReceivedEmailId?: string

Memberof

AgentConversationQueueItemDto

Optional latestSentEmailId

latestSentEmailId?: string

Memberof

AgentConversationQueueItemDto

messageCount

messageCount: number

Memberof

AgentConversationQueueItemDto

needsOperationalAttention

needsOperationalAttention: boolean

Memberof

AgentConversationQueueItemDto

Optional outcome

outcome?: AgentConversationQueueItemDtoOutcomeEnum

Memberof

AgentConversationQueueItemDto

projectedAt

projectedAt: Date

Memberof

AgentConversationQueueItemDto

requiresHumanReview

requiresHumanReview: boolean

Memberof

AgentConversationQueueItemDto

reviewStatus

reviewStatus: AgentConversationQueueItemDtoReviewStatusEnum

Memberof

AgentConversationQueueItemDto

Optional subject

subject?: string

Memberof

AgentConversationQueueItemDto

threadId

threadId: string

Memberof

AgentConversationQueueItemDto

unreadCount

unreadCount: number

Memberof

AgentConversationQueueItemDto

version

version: number

Memberof

AgentConversationQueueItemDto

workflowState

workflowState: AgentConversationQueueItemDtoWorkflowStateEnum

Memberof

AgentConversationQueueItemDto

Settings

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